Mobilisation: Pre-start meetings were held with the client to ensure that all of our clients’ needs were highlighted and documented into our project files.

Pre-start meetings and full training days were held for all engineers involved within the contract to ensure that all of the client’s individual needs were understood to ensure that the mobilisation and the day to day running of the contract was run smoothly ensuring complete customer satisfaction. The customer requirements are reviewed monthly and presented to our employees via a specific toolbox talk and presentation to keep all involved up to date on all contract requirements and our delivery status.

Testing Programme: The dedicated Project Coordinator, Carol Dodd and Project Manager, Tom Clewer created a resource plan to ensure that the contract and programme was delivered within the contract specific times and time scale.

Challenge: Due to our experience on education contracts we have found that the administrators would book in the works but not communicate this with the building managers. 

Action Taken: We overcame this by ensuring we were in possession of the building manager and caretakers contact number to ensure they know we are attending and what works we are due to carrying out, which then ensured that our engineers were not turned away on the first day due to the site not knowing we are attending.